Costs and Delivery Estimates
Australia: Free standard shipping on all orders over $100!  Use discount code AUSSIE100.

Shipping charges for orders under $100 will be calculated at the checkout.  

Shipping Estimates:

Standard shipping (4-7 business days)

Express Post (1-2 Business Days)

United States, New Zealand, Canada, United Kingdom & Singapore:

Free standard International Shipping on all orders over $200.  Shipping charges for orders under $200 will be calculated at the checkout. Use promo code AUOG200

Please note extra delays may be affected in some areas due to COVID.

Delivery Estimate

United States

5-10 business days

New Zealand

5-10 business days

Canada

6-10 business days

United Kingdom

6-10 business days

Singapore

6-10 business days

Rest of the world:

We ship ANYWHERE! Free standard shipping over $250. Orders under $250 will be calculated at the checkout. Delivery is estimated 7-14 business days. Use promo code AUOG250.

Worldwide Policies

If any issues are faced with your order, we will contact you immediately by phone or email. It is your responsibility to provide accurate and timely information for delivery.  

Unclaimed/Returned/Lost Parcels

Unclaimed: if you fail to collect your item from the post office, it will be returned to us. If you would like this reshipped to you, we will charge you a shipping fee of $10 to do so.

Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend.

Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $8 refund/admin fee applied. 

Lost Parcels: If your shipment has been lost in transit, please contact us right away. We will lodge a query with the shipping carrier to locate your parcel, please note it can take up to 4 working days to receive a response. If your package cannot be found, we will arrange a replacement to be sent out to you. 

Duties and Taxes on overseas shipments

The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Unfortunately, we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country, and you should contact your local customs office for more information on this matter.